Vacancy: Customer Success Manager

📍 Location: Amsterdam

About Autoscriber

At Autoscriber, we're enabling human-centric, data-driven healthcare. Our mission is to reimagine patient consultations, reduce administrative burden, and enhance capabilities across the healthcare ecosystem — all by automating structured clinical note-taking using AI.

We’re a company built on autonomy and trust. That’s why we work with self-management, so we eliminate traditional managerial hierarchies. Everyone at Autoscriber is empowered to make their own data-driven decisions and contribute meaningfully to the organisation’s governance and success.

The Role: Customer Success Manager

As a Customer Success Manager, you will ensure that our customers — healthcare institutes and their healthcare professionals — are successfully onboarded, fully supported, and achieving meaningful outcomes with our solution. You'll manage relationships, drive engagement, and serve as the key link between our product and the professionals who rely on it.

Key Responsibilities

Stakeholder Management

• Build and maintain strong relationships with healthcare institute leadership and other key stakeholders.
• Act as the main point of contact for healthcare institutes and end users, addressing needs and concerns.
• Collaborate with internal teams to ensure customer feedback shapes product development.

Customer Success Tracking

• Monitor and analyse usage data to assess adoption and success.
• Develop and implement strategies to boost engagement and satisfaction.
• Provide regular updates and reports on success metrics to both customers and internal teams.

Owning KPIs

• Own and manage KPIs such as Net Promoter Score (NPS), revenue, and usage.
• Develop and execute plans to meet and exceed KPI targets.
• Continuously improve processes to enhance performance and customer outcomes.

User Onboarding

• Lead onboarding for new users, including doctors and nurses.
• Provide hands-on training and support for a smooth transition.
• Create and maintain onboarding resources and documentation.

Ongoing Support

• Offer continuous support to both end users and administrators.
• Proactively monitor satisfaction and address issues early.
• Conduct regular check-ins to ensure long-term success and adoption.

What You Bring

• Proven experience in Customer Success, Account Management, or a related role — ideally within SaaS, healthcare or tech.
• Strong understanding of SaaS success drivers.
• Excellent communication and relationship-building skills.
• Ability to juggle multiple stakeholders and projects simultaneously.
• Data-driven mindset with strong analytical abilities.
• Proficiency with project management and CRM tools.
• Startup energy and perseverance — ready to grow with us.
• Eagerness to optimise processes and challenge the status quo.
• Flexible and experimental, able to adapt quickly to change.
• Comfortable working autonomously within a flat, non-hierarchical structure.
• Fluent in English and either Dutch or German.

What We Offer

• Competitive salary and benefits package.
• Real opportunities for personal and professional growth.
• A collaborative, innovative, and mission-driven environment.
• The chance to make a tangible impact in the healthcare space.

Sound like you?
If you're passionate about customer success and ready to make a difference in healthcare, we'd love to hear from you.